Privacy Policy


We have updated our Privacy Policy to meet the new European protection law known as the General Data Protection Regulation (GDPR). This Privacy Policy is effective from 23 May 2018. It replaces the procedures regarding the handling of personal data in accordance with the Data Protection Act 1998.

This updated policy explains how we collect and use data when you interact with our website and our franchisees’ websites, how we retain and protect your personal data, and how you can contact us if you have any concerns.

The scope of this policy applies to the website and wherever else this Privacy Policy may be mentioned or referenced, regardless of how you access the site. It’s likely that we may amend this policy from time to time. Any updated versions will be posted on this site clearly marked with the effective date.

Personal Information

What do we class as personal information?

This is information relating to an identifiable natural person, or a person who can be identified directly or indirectly by name, email, location data, or more specific factors relating, but not limited to, the physical, genetic, or social identity of a natural person.

We do not and will not use any personal information that has been changed or amended so that it can no longer be used to identify a specific person.

How we collect your personal data

We may need to collect and process your data for legal compliance. There may be a legitimate interest for us to collect your data as might be reasonably expected as part of running a business.

What personal data do we collect?

When using our website we collect your name, telephone number, and email address along with other details as shown on the contact form and items relative to your interest. At times there may be an option for a postal address. A telephone number is collected when you call our offices or any moo-let personnel. Your email address is collected with any correspondence, queries, or contact information sent to any of the email addresses.

There may be a requirement to take notes of conversations with moo-let personnel. These could include queries, complaints, preferences, and services in which you have shown an interest. Information is also obtained by the use of cookies in your web browser (please see our Cookies Policy). This information could concern which pages of our website you have visited, the location of your computer, and any search items you may have entered.

How we use your personal information

We use your personal data to send you details of the services you have requested, to improve our services, and to provide you with personalised updates for other services that may interest you. Also, we may use it to send you marketing material. We will contact you regarding changes to your account, for updates and upgrades, amendments to our services, and to provide customer services.

If the law requires, your data may also be used to prevent and detect any fraudulent or criminal activities. If requested, we submit data to law-enforcing bodies and courts. You choose how we use your personal information. There’s always a choice as to how we collect your personal information, how we use it, and how we communicate with you. You choose how we send marketing material to you (whether customised or not), whether we send it to you, or whether we don’t. In addition, you can choose whether to receive phone calls.

How can you access, control, or amend your personal information?

As required by applicable law, you have the right to access your personal information; to correct, amend, and request a deletion; place a restriction on how we use it; or ask us to cease using your information for any direct marketing activity.

You have the right to know what data we hold about you. On request, we provide you with a copy of that data in a structured and readable format. If any data we hold about you is incorrect, outdated, or incomplete, you have the right to ask us to correct and update it.  You also have the right to object to us holding your data and processing it in any way.  With this in mind, you can ask us to delete it or restrict how we use it. Although this is governed by applicable laws, it may restrict or impact any access you have to some of our services.

To request a copy of any information we may hold about you please contact Data Protection Office,, Suite 4, Preston House, 7 Preston Crescent, Inverkeithing, KY11 1DR. You can also send an email to If you wish to amend or update your information, please email

Sharing your personal information

We do not sell or disclose any personal information to any third party, whether for marketing or advertising purposes. We would ask for your consent in these unlikely circumstances. However, we may disclose your information within the corporate entity. This is in order to comply with any legal necessity regarding any User Agreements and to assist with our marketing and advertising activity. Your personal information may also be shared if we are required by law or to detect, prevent, or investigate any illegal or fraudulent activity that may be related to our services. At all times we will minimise the amount of personal information we disclose and will only share what is relevant and deemed a necessity for the purpose gained.

Should we sell, expand, or reduce the moo-let entity, this may involve the movement of territories or even selling the business as a whole to new owners. If this is the case, any relevant personal data will be transferred to the new owners, managers, or any controlling entities. This will be covered under our terms as stated in this Privacy Notice. You will be notified of any business sale or transfer, and you will be given the option to opt out of any of your data being retained by the new entities.

Third-party sites

We cannot guarantee the security or privacy of your data if you disclose your information to any third party. Please consult these parties directly and review their websites for their Privacy Policies.

How long we keep your personal information

We will keep your personal information for as long as deemed necessary for the purpose it was collected and to provide you with any of our services that you have requested by visiting and logging into our website and for any other legal or policy disputes. We may periodically use your personal information to contact you to verify and data cleanse our files, while also making sure you still consent to us holding your personal information and that our services are relevant to you.

Where your personal data is processed

Your data will only be processed within the UK. If any data is collected outside the UK it will be transferred to our UK base.